Privacy Policy

1. Introduction

Kashara Technology ("we", "us", or "our") is a product of NexNeura FZ LLC, registered in Ras Al Khaimah, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our compliance platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email, company information)
• Contact form submissions and support inquiries
• Payment and billing information (processed by our payment providers)
• Any other information you choose to provide

2.2 Information Collected Through Our Platform

When you or your customers use our KYC/KYB verification services, we process:

• Identity documents (Emirates ID, passports, trade licenses)
• Biometric data (facial images for verification purposes)
• Company registration and ownership information
• Screening results (sanctions, PEP, adverse media)

2.3 Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage patterns and interaction data
• Cookies and similar technologies

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our compliance platform services
• Process identity verifications and screening checks
• Generate compliance reports and audit trails
• Communicate with you about your account and our services
• Improve our platform and develop new features
• Comply with legal obligations and regulatory requirements
• Detect and prevent fraud or security incidents

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (verification providers, cloud hosting, payment processors)
• Regulatory Bodies: When required by law or to comply with regulatory obligations
• Your Organization: If you are an end-user being verified, results are shared with the requesting organization
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. For compliance verification data, retention periods are determined by applicable AML/CFT regulations, which typically require retention for a minimum of 5 years after the end of the business relationship.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@kashara.ae.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Essential cookies are required for the platform to function. Analytics cookies help us understand how visitors interact with our website. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@kashara.ae
Address: NexNeura FZ LLC, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE

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